Mama Gaia’s Policies
Mama Gaia’s currently accepts MasterCard, Visa, Discover, and Paypal payments.
*If you do a chargeback on your credit card or paypal account a $35.00 fee will be applied to the amount due. If payment is not remitted promptly you will be sent to collections. No orders will be shipped when account is past due.
Back Order Policy
Retail Customers: When any item is put on back-order at Mama Gaia’s, we will ship it out to you as soon as it comes in. However if the value of the merchandise is under $5.00 we will cancel the missing item from your order and indicate on the invoice when we expect the item to be available for reorder.
Contact us at firstname.lastname@example.org with the following information: Invoice number, Who Picked, Who Packed, Was the item checked off on the invoice/packing slip, if damaged please include a picture (please no zip files). Report any damaged or missing items within ten (10) days of receipt of order so that we can help rectify and credit your account.
All returns should have “RETURNS DEPT.” written clearly on the outside of the box along with an RMA #. Inside the box, include the order number that you are referring to so that we can properly credit your account. No merchandise will be accepted or replacements issued without prior approval to return such merchandise.
Mama Gaia’s accepts returned items that are in resalable condition purchased less than 30 days ago. Oils that have been transferred into plastic containers are NOT considered to be in resalable condition. Discontinued items are not credited. Refused orders that are returned will be charged return shipping plus a $2 fee. Returns over 3 months will be charged a 20% restocking fee. Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of Mama Gaias.
Mama Gaia’s ships via the US postal service, FedEx and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location, and will be offered at the time of your purchase via the online shopping cart. Shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and your location.
Most orders will be shipped within 48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.
An additional $15.00 charge will be applied for change of address, or location change after order ships (per box).
Mama Gaia’s is required to charge Missouri sales tax on orders to be delivered to addresses within the State of Missouri. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, product information received from our suppliers, etc., please let us know so we can correct them.
Information on our web site is updated daily and will always be the most current information available.
Prices are subject to change without notice. The prices listed on our website will be the most accurate and up to date. Be sure to keep an eye on the “New Items” category of our website, as we constantly bring in new items to replace those we have discontinued.
Mama Gaia’s does not share customer information including emails, phone numbers, or postal mail addresses with anyone. It is not our policy to spam your email address, nor do we send unwanted postal mail. Any batch emails sent out will be only to notify customers of new or sale items as well as special offers and sales. At any time, a customer may opt out of receiving such emails, the quickest way is to click the unsubscribe button at the bottom of the email.
International Orders and Regional Laws
At this time, Mama Gaia’s does not ship Internationally
All items sold and distributed by Mama Gaia’s are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region